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International Business Directory
The leading international business directory
designed to help its users find information and resource guide
in international business industry...
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24Customer
(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.
Advanced Call Centre Consulting
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
Amtech Marketing, Inc.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
Angel Infinity, Inc.
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.
Ascentys
(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.
At Random Communications
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
Barbara Burke & Associates
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
Berring Hine Consulting Group
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
BPA International
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
Call Center Depot
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
Call Center Learning Solutions (CCLS)
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
Call Center Monitoring
(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.
Call Centre Development
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
Call Centre Management Specialists Limited
(UK) - Provide consultation services and solutions to the call centre industry.
CCIT Staffing Services
(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
CCOA, Inc.
(US) - Call center outsourcing consultants. Offer a free advisory service.
CCT Group, Inc.
(US) - Provides call center consulting services focused on operational and service needs.
Chris Collie Associates
(US) - A call center/teleservices e-learning and training company.
CI2I
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
CM Insight
(UK) - A consultancy that takes the customer's view. This website also offers free research papers.
Colorado Call Center Management Corporation
(US) - Focuses on performance scorecards, efficiency analyzing, process integration and setting up strategic frameworks.
Contact Center Compliance
(US) - Online DNC list cleansing. This website provides a free trial.
Contact Center Professionals, Inc.
(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
Contact Centre Action
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
Contact Knowledge LLC
(US) - A consultancy that offers call center assessment services. This company is also a value added reseller.
Copper Sky Consulting, Inc.
(US) - Consultancy specializing in helping customers transition from legacy TDM to Internet Protocol Contact Centers.
Customer Relationship Metrics
(US) - Produces customer relationship management research.
Customer Solutions Group
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
Darryl Beckford Limited
(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
Dial Interactive
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
DJN Solutions
(UK) - Provide design and implementation services for call centre equipment.
DNC Solution Inc.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Do Not Call Protection, Inc.
(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
e-talk Corporation
(US) - Provider of contact center management solutions including performance monitoring and measurement.
eForte Systems
(US) - provides onsite call center consulting and offshore advisory consulting services.
Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
eTeleSource
(US) - Call center consulting firm specializing in outsourcing.
EZ-Routing
(US) - Offering routing tools, statistical analysis and consulting services for toll free inbound calls.
Florida Corporate Training Center
(US) - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.
FurstPerson
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
GDS Communications, Inc.
(US) - Call center consultants offering training, scripting, programming and reporting services based around Nortel products.
Grubb Help Desk Consulting Group, Inc.
(US) - An independent consulting firm providing services for information technology and technical support help desks.
Harrington Consulting Group, Inc.
(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
Hotlines Call Center Skills Training Ltd
(UK) - Tailor-made, in-company training solutions in telesales, customer service and help desk skills.
Inbound Call Center Services
(US) - Offers free consulting on locating the best service provider for your inbound call center needs.
Incoming Calls Management Institute
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
InRound Innovations Inc.
(CA) - Company offers IT and management consulting for contact centres and call centres.
Intervox Group
(US) - A management and technology consulting firm specializing in call center and customer relationship management.
IQ Consulting
(UK) - Management, call/contact centre, customer service and training consultancy.
ITES Alliance Advisory
(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
Kathy Sisk Enterprises
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
Kramer & Associates
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
KSBA Homepage - Call Center Site Design Solutions
(US) - Architects, Planners, Interior Designers and Project Managers. Provide call center site design.
Lieber & Associates
(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
M&C Associates
(US) - Providing knowledge, experience, and counsel in support of call center services.
Maximum Network Solutions
(UK) - Call center consultancy offering statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
MRL Telnet
(US) - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.
NonZero Ltd
(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
NWServices, Inc.
(US) - Offering network-based call detail reporting to inbound call centers.
Oetting & Company
(US) - Consultants in call center and teleservices design and operations.
Optium
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
Perfformiad
(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
Qhelisa Consulting
(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
RXPerience
(UK) - Offers a range of management consultancy services for call centres.
Sage Interactive
(CA) - Offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, staff assessment and training.
Sagess, Inc.
(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
Signet Network Systems
(US) - An independent communications consulting company, offers network audits, contract consulting and outsourcing services. Not call centre specific.
TalkTactics
(NZ, AU, US, UK) - Provider of consultancy services. This company is also a vendor of a call recording solution.
TeleSolutions Consulting
(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
The Call Center School
(US) - Call centre training and consulting services.
The DeGarmo Group, Inc.
(US) - Specialists in call center human resources issues.
The Hamilton Management Group
(US) - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
The Northridge Group, Inc.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
The Primas Group
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
The Radclyffe Group, LLC
(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.
The Taylor Reach Group
(CA, AU) - Customer relationship consulting. Free Monthly newsletter.
Touch Point Associates
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
Vocal Laboratories Inc.
(US) - Quality monitoring services with live 'panel' members. Provides feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application.
WADE Consulting Group
(US) - Call center management consultants.
WesBol E-Solutions Inc.
(CA) - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting.
Xantech Corporate Communications
(ZA) - Independent consultancy firm. This company provides help in selection of technology solutions.
Zici
(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
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